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Hello,

I am trying to install the Transportr App for a client on Shopify. Your app is the preferred solution to address 301s and 404 redirects.

However, for the last week when I have tried to install the app, I receive the error message below. Our team has put in a support ticket but has yet to receive a response. What can be done to resolve the issue. It is very disappointing to see the lack of response from the support when otherwise Transportr has been an excellent service.

Server Error in '/' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

Line 1237: cmd.CommandType = CommandType.Text
Line 1238: cmd.Parameters.Add("@userid", SqlDbType.Int).Value = transportr_userid
Line 1239: cmd.Parameters.Add("@shopify_recurringcharge_id", SqlDbType.BigInt).Value = newCharge.recurring_application_charge.id
Line 1240: cn.Open()
Line 1241: utilities.data.ExecuteScalar(cmd)

Source File: D:\Dropbox\transportr\web\App_Code\ShopifyHelper.vb Line: 1239

Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
ShopifyHelper.recurringcharges.createCharge(Int32 transportr_userid, String uniqueid, Boolean upgrade) in D:\Dropbox\transportr\web\App_Code\ShopifyHelper.vb:1239
shopify_Default.Page_Load(Object sender, EventArgs e) in D:\Dropbox\transportr\web\shopify\auth\Default.aspx.vb:132
System.Web.UI.Control.OnLoad(EventArgs e) +108
System.Web.UI.Control.LoadRecursive() +67
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +4497

Thank you,
Andrew Naron